Business and cancellation conditions

Cancellation terms

Cancellation fees when canceling a stay:

Free cancellation 14 days before arrival
25 % from the reservation price upon cancellation of stay less than 14 days before arrival
50 % from the reservation price upon cancellation of stay less than 6 days before arrival
100 % from the reservation price in case of non-arrival/non-arrival for the stay

Additional terms and conditions

1. Prices and services

Indicative prices for accommodation and any other services are listed in the accommodation provider's presentation materials (websites, brochures, etc.). However, the customer is bound by the price shown in the accommodation voucher (hereinafter referred to as the voucher). For the range of contractually agreed services and prices, their binding breakdown in the voucher. The lodger is entitled to change the agreed conditions of stay in cases beyond his control (e.g. force majeure).

2. Cancellation of the customer's stay

The customer is entitled to cancel the order at any time before arrival. Cancellation of stay requires a written electronic form (email with delivery receipt) to the address The date and time of sending the email are decisive for determining the period of cancellation of the stay.

For larger groups, individual cancellation fees can be agreed upon.

The lodger will not charge the customer the aforementioned cancellation fees, unless he could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his family, serious illness, recall order, natural disaster. The customer is obliged to document the above-mentioned facts with a written document to the accommodation provider no later than 3 days after their occurrence.

3. Validity

These business and cancellation conditions are an integral part of the accommodation order and accommodation voucher (voucher).